The Five Star rating system, upgraded in 2009, combined with increases in online rating systems that the consumer relies on to make decisions, has definitely made a splash in long term care. The Five-Star Rating system has somewhat changed the way we choose communities for our loved ones. Consumer behavior still supports word of mouth references, geographic proximity and appearances certainly are very important when choosing a community; however, many hospital case managers and area agencies are looking for those 5 little stars. Increased need for Five-Stars has also impacted who our hospitals choose to partner with for health services.  Let’s face it…even though this rating system doesn’t truly define you, it can make or break you. Read more