Greenwood, IN, November 7, 2025 – Healthcare Therapy Services, Inc. (“HTS”) has become aware of a data security incident that may have involved the personal and protected health information belonging to patients. HTS has sent notification to the potentially involved individuals to notify them about this incident and provide resources to assist them.
On April 29, 2025, HTS discovered unusual activity involving its email systems. HTS immediately began investigating and engaged third-party professionals to assist. On September 9, 2025, the investigation identified evidence that patient personal and protected health information may have been affected. Although there is no evidence of misuse of patient information, out of an abundance of caution, HTS is notifying affected patients and offering information about steps they can take to protect their personal information.
On November 7, 2025, HTS sent notification letters to the individuals potentially involved in this incident providing them information about what happened and steps they can take to protect their personal information.
Based on the investigation of the incident, the following personal and protected health information may have been involved in the incident: Social Security number, driver’s license, financial account information, and medical information.
HTS takes the security of patient information very seriously and is taking steps to prevent a similar event from occurring in the future, including engaging cybersecurity professionals to determine what happened and identify additional measures to secure its systems and data. The notification letters HTS sent to potentially affected individuals also include information about steps that individuals can take to protect their information.
HTS has established a toll-free call center to answer questions about the incident and related concerns. The call center is available Monday through Friday from 9:00 a.m. to 9:00 p.m. Eastern Time and can be reached at 1-833-274-5072. If you received services from HTS, or believe that you may have been affected, HTS is offering complimentary credit monitoring and identity protection services through IDX. To enroll, please visit https://app.idx.us/account-creation/protect.
The privacy and protection of personal and protected health information is a top priority for HTS, which deeply regrets any inconvenience or concern this incident may cause.
While we have no evidence of the misuse of any potentially affected individual’s information, we are providing the following information to help those wanting to know more about steps they can take to protect themselves and their personal information:
What steps can I take to protect my personal information?
You can obtain a copy of your credit report, free of charge, directly from each of the three nationwide credit reporting agencies. To order your credit report, free of charge once every 12 months, please visit www.annualcreditreport.com or call toll free at 1-877-322-8228. Use the following contact information for the three nationwide credit reporting agencies:
P.O. Box 2000
Chester, PA 19016
1-800-916-8800
www.transunion.com
P.O. Box 9532
Allen, TX 75013
1-888-397-3742
www.experian.com
P.O. Box 105851
Atlanta, GA 30348
1-800-525-6285
www.equifax.com
You may consider placing a fraud alert on your credit report. This fraud alert statement informs creditors to possible fraudulent activity within your report and requests that your creditor contact you prior to establishing any accounts in your name. To place a fraud alert on your credit report, contact Equifax, Experian or TransUnion and follow the Fraud Victims instructions. To place a fraud alert on your credit accounts, contact your financial institution or credit provider. Contact information for the three nationwide credit reporting agencies is included in the letter and is also listed at the bottom of this page.
You also have the right to place a security freeze on your credit report. A security freeze is intended to prevent credit, loans and services from being approved in your name without your consent. To place a security freeze on your credit report, you need to make a request to each consumer reporting agency. You may make that request by certified mail, overnight mail, or regular stamped mail, or online by following the instructions found at the websites listed below. You will need to provide the following information when requesting a security freeze (note that if you are making a request for your spouse, this information must be provided for him/her as well): (1) full name, with middle initial and any suffixes; (2) Social Security number; (3) date of birth; (4) address. You may also be asked to provide other personal information such as your email address, a copy of a government-issued identification card, and a copy of a recent utility bill or bank or insurance statement. It is essential that each copy be legible, display your name and current mailing address, and the date of issue. There is no charge to place, lift, or remove a freeze. You may obtain a security freeze by contacting any one or more of the following national consumer reporting agencies:
PO Box 105788
Atlanta, GA 30348
1-800-685-1111
www.equifax.com
PO Box 9554
Allen, TX 75013
1-888-397-3742
www.experian.com
PO Box 2000
Chester, PA 19022
1-800-909-8872
www.transunion.com
You may choose to notify the three major credit bureaus, Equifax, Experian and Trans Union, and request they flag the deceased credit file. This will prevent the credit file information from being used to open credit. To make this request, mail a copy of your family member’s death certificate to each company at the addresses below.
Equifax Information Services
P.O. Box 105169,
Atlanta, GA 30348
Experian Information Services
P.O. Box 9701
Allen, TX 75013
Trans Union Information Services
P.O. Box 2000
Chester, PA 19022
